FAQ
Izra Fashion Hub – Frequently Asked Questions (FAQ)
(UK Edition)
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1. Where do you deliver in the UK?
We deliver across the entire United Kingdom, including England, Scotland, Wales, and Northern Ireland.
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2. How long does delivery take?
Our standard delivery time is:
Standard Delivery: 3–5 business days
Express Delivery: 1–2 business days (if enabled)
Delivery times may vary during weekends or bank holidays.
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3. How much is shipping?
Standard UK Shipping: £2.99
Free Shipping: Orders above £50
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4. Do you offer returns?
Yes. We accept returns within 7 days of receiving your order, provided that:
The item is unused and in its original condition
Tags are intact
It is not a sale or non-returnable item (e.g., accessories, innerwear)
For full details, please see our Return & Refund Policy.
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5. How do I return an item?
Email us at izrafashionhubuk@gmail.com with your order number.
We will guide you through the return process and provide the return address.
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6. Who pays for return shipping?
Customers are responsible for the return shipping cost, unless:
The wrong item was sent
The item arrived damaged or defective
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7. Can I exchange an item?
Yes, exchanges are allowed for size or colour, subject to availability.
Please contact us before sending the item back.
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8. What if I received a damaged or incorrect item?
Please contact us within 48 hours of delivery with photos.
We will resolve the issue immediately with a replacement or refund.
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9. Do you ship internationally?
Currently, we ship within the UK.
International delivery options will be added soon.
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10. How can I track my order?
Once your order is dispatched, you will receive a tracking number via email.
You can check delivery updates on the courier’s website.
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11. What payment methods do you accept?
We accept:
Debit & Credit Cards
PayPal
Google Pay
Shop Pay
All payment gateways are secure and encrypted.
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12. Are product colours accurate?
We try our best to display colours accurately.
However, variations may occur due to lighting or screen resolution.
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13. Can I change or cancel my order after placing it?
Please contact us within 5 hour of placing your order.
After processing has begun, we cannot guarantee changes.
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14. How do I contact customer support?
You can reach us at:
📧 izrafashionhubuk@gmail.com
📞 +44 7435733341
🕒 Mon–Sat, 10 AM – 6 PM (UK Time)